Shipping policy
Customs duties, import taxes and additional fees
Deliveries outside the customs or VAT territory of the European Union may incur customs duties, import VAT and the carrier’s customs clearance, processing or disbursement fees under the destination’s rules. This may also apply to territories with special customs or tax arrangements.
These charges are not included in our product prices or shipping fees unless they are expressly shown as included in the price or collected separately at checkout. The recipient is responsible for import charges and carrier fees payable by the recipient under the destination’s laws. The relevant authority or carrier may request these amounts separately before, at or after delivery.
Whether charges apply and their amount depend on factors including the destination, product type, origin, consignment value and transport costs where applicable. Import VAT or processing fees may apply even when no customs duty is charged. Free shipping or a tax amount of zero at checkout does not mean exemption from import charges.
Please check the destination’s current import rules before ordering. Customs clearance may extend delivery times. The seller’s statutory tax obligations and consumers’ statutory rights remain unaffected.
Sipariş vermeden önce teslimat ülkesinin güncel ithalat kurallarını incelemenizi öneririz. Gümrük işlemleri teslimat süresini uzatabilir. Satıcının yürürlükteki mevzuattan doğan vergi yükümlülükleri ve tüketicinin yasal hakları saklıdır.
Thank you for shopping with Zugo Shop. This policy explains how we ship your order, what it costs, and what to expect after you buy.
If you have any questions, contact us at management@zugoshop.com.
Shipping methods and delivery times
Available shipping methods and delivery estimates are shown at checkout. Estimates begin once your order ships and may be affected by carrier delays, weather, and other events outside our control.
Shipping costs
Any shipping charges are calculated and shown at checkout before you complete your purchase.
Order tracking
If tracking is available, we will send you a tracking number and link after your order ships. Tracking information may take time to update after you receive it.
Shipping destinations
We currently ship to Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us at management@zugoshop.com and we will help you work with the carrier.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We may be unable to modify an order after it ships.
Split shipments
Items in the same order may ship separately. Each shipment may have its own tracking information.
Questions?
Contact our team at management@zugoshop.com or +49 176 62610233.
